We recently had the opportunity to hear an exceptional speaker, Lisa Ford, author of the #1 selling business video series, How to Give Exceptional Customer Service. With over 20 years experience, she speaks domestically and internationally on topics of customer service, leadership, team issues and change.
As most people find themselves falling into their daily routine and focusing on other parts of the business, it is easy to forget the core of the business…the customer! Here a few customer service tips/reminders we learned from Lisa:
The customer experience drives the relationship.
Know your customer and pay attention to the details – “It is better to be fond over than forgotten”.
What are you doing to add value to their experience?
Maintain reliability and consistency.
Put new policies and practices into place with your internal team so they are prepared to provide the best experience for the customer.
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