Click Here To Listen Nashville Business 100 Leading African Americans Kendra Snipes Kendra Snipes, Native of Memphis, Tennessee is an Experienced, Dedicated Professional in customer service Operations, with more than 20 years of experience in transforming people and processes through creating and fostering a value aligned culture and “Service above Self” Philosophy. Kendra has been successful in creating High Performance strategies and achieving exceptional results in wireless, government, insurance and telecommunications service settings. Kendra has consistently achieved record-high customer satisfaction rankings, and improved the bottom line and turnaround of underperforming operations. Kendra currently serves as the Director of Operations for Ibex Global where she partners, develops and implements strategies for performance improvement with key clients. [...]