Lydia Wente is a Lifestyle Coach and Certified Health Coach. She has coached over 500 personal clients on creating lasting habits in their lives and specializes in the non-therapy approach to freedom from Binge Eating. On a mission to help women be free from food craziness, she has a weekly video series at www.LydiaVideo.com where she teaches these principles. Lydia is the author of the eBook “How to Stop Binge Eating: and be successful at everything else.” You can get her eBook for free at www.LydiaWente.com.
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way By Joseph A. Michelli chats with Dr. Alvin
Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight
In his previous bestsellers–The Starbucks Experience, The New Gold Standard, and Prescription for Excellence–Joseph Michelli revealed customer experience practices and strategies of beloved businesses. Now, in this timely new book, he shares the greatest customer-driven insights behind one of the most iconic brand names in the world: Mercedes-Benz USA.
DRIVEN TO DELIGHT reveals:
•How Mercedes-Benz USA launched a multi-year program to elevate their customer experience–even though their product was already “best in class.”
•How they activated people, improved processes, and deployed technology to
Works Well With Others: An Outsider’s Guide to Shaking Hands, Shutting Up, Handling Jerks, and Other Crucial Skills in Business That No One Ever Teaches You By Ross McCammon chats with Dr. Alvin
Esquire editor and Entrepreneur etiquette columnist Ross McCammon delivers a funny and authoritative guide that provides the advice you really need to be confident and authentic at work, even when you have no idea what’s going on.
Ten years ago, before he got a job at Esquire magazine and way before he became the etiquette columnist at Entrepreneur magazine, Ross McCammon, editor at an in-flight magazine, was staring out a second-floor window at a parking lot in suburban Dallas wondering if it was five o’clock yet. Everything changed with one phone call from Esquire. Three weeks later, he was